As a SELLER I want my agent to:
 

• Have sufficient knowledge of the market to help me establish the right initial pricing that will achieve my closing requirements in terms of both a timely sale and money.

• Provide me with a tangible marketing plan.

• Provide me advice on prepping my home for showing and sale.

• Provide screening of buyers for security and to minimize inconvenience to me by eliminating showings to unqualified buyers.

• Take my wants and needs into consideration when scheduling showings.

• Inspire and earn my confidence and trust.

• Provide my property broad market exposure, including but not limited to MLS, newspapers, internet, open houses and other advertising.

• Sell my property in a timely manner.

• Sell my property at the best possible price and terms for me.

• Keep me informed with written marketing progress reports delivered to me in a timely manner.

• Keep all promises made to me.

• Keep me informed in a timely manner as to the transaction process once I have accepted an offer.

• Provide guidance in selecting and coordinating other professionals involved in the process.

• Accomplish a closing on or before the Closing Date set forth in the purchase agreement.

• Be present at closing.

• Shepherd the process through to closing in a timely manner with the fewest number of last-minute surprises.  In general, simplify the process for me.

• Be available after closing to handle or field any Buyer questions or problems that arise.

• Provide assistance in finding a new home or qualified agent in another market.

• Provide real value for the fees earned.

BUYER'S EXPECTATIONS

As a BUYER I want my agent to:

• Understand my preferences, needs and financial resources in order to pre-qualify and/or qualify to meet lender requirements, to be shown neighborhoods and properties that meet my wants and needs and that I can afford.

• Be cognizant of my schedule and attempt to accommodate it whenever possible.

• Let me know what and when to expect during the entire process of buying a home.  Have accurate, up to date information on the area including, but not limited to:  schools, taxes, shopping, medical, community, crime rates, churches, libraries, restaurants, day care, grocery stores, recreations facilities and etc.

• Keep all promises made to me.

• Inspire and earn my confidence and trust.

• Have accurate, complete and up to date information on the house (including specifics as to construction quality, survey, previous inspections, flood zone and specifics regarding appliances and equipment.

• Have comparative data on all houses in the neighborhood.

• Make sure I have been shown ALL the homes that meet my criteria including FSBO, new construction and other unlisted homes.

• Guide me with the agent's opinion regarding the value of the property in which I am interested.

• Provide financing information and options.

• Provide the names and contract information for real estate inspectors, structural and pest control inspectors, attorneys, moving companies and all other resources and counseling I may require.

• Negotiate the best possible price and terms for me.

• Either handle or guide me through the inspections and repairs process.

• Either handle or recommend someone to handle the interim property management if required.

• Keep me informed of the transaction process in a timely manner.

• Shepherd the process through to closing in a timely manner with the fastest number of last-minute surprises.  In general, simplify the process for me.

• Provide me with contact information and assistance with connecting and/or installing utilities, cable, alarm systems, locksmith services and other move-in services I may need or want.

• Accomplish a closing on or before the Closing Date set forth in the purchase agreement.

• Provide real value for the fees earned.

• Keep in touch with me after the Closing and continue to assist with answers and guidance.